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Frequently Asked Questions

Quick answers to common questions about our 24/7 vehicle recovery and roadside assistance services in London and Kent

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Do you offer 24/7 vehicle recovery services in London?

Yes, Last Mile Recovery operates 24 hours a day, 7 days a week across London, South East London, and Kent. Whether it's 3am or midday, we respond to breakdowns, accidents, and emergency recovery requests immediately.

How quickly can you reach me after I call?

Our average response time is 30-45 minutes across London and South East London. For urgent emergency situations, we prioritize your call and aim to reach you as fast as safely possible.

What areas do you cover for vehicle recovery?

We provide comprehensive coverage across London, South East London, Kent, and surrounding areas. We also offer nationwide transportation services for longer distance vehicle moves.

Can you recover my car from an underground car park?

Yes, we specialize in underground and low-height car park recoveries. Our team has the specialized equipment and expertise to safely remove vehicles from tight, confined spaces without damage.

What should I do if I've been in an accident?

First, ensure everyone is safe and call emergency services if needed. Then contact Last Mile Recovery immediately on our 24/7 line. We handle accident recovery professionally and can transport your vehicle to your preferred location or repair shop.

Do you provide roadside assistance or just towing?

We offer full roadside assistance including jump starts, tire changes, fuel drainage for wrong fuel issues, and locksmith services. If we can get you moving again on-site, we will. Otherwise, we safely recover your vehicle.

I put the wrong fuel in my car - can you help?

Yes, our wrong fuel service includes draining the incorrect fuel and cleaning your system. We handle petrol in diesel and diesel in petrol situations quickly to prevent engine damage.

How much does vehicle recovery cost in London?

Recovery costs vary based on location, time of day, and service required. Call us for an immediate quote - we provide transparent, honest pricing with no hidden fees. As a family business, we pride ourselves on fair rates.

Are you insured and licensed for vehicle recovery?

Yes, Last Mile Recovery is fully insured and licensed for all recovery and transportation services. Your vehicle is protected throughout the entire process.

Can you help if my car won't start?

Absolutely. Our technicians can provide jump start services on-site. If the battery issue is more serious or the vehicle needs diagnosis, we'll safely recover it to your chosen garage or home address.

Do you recover motorcycles and vans as well as cars?

Yes, we recover cars, vans, motorcycles, and light commercial vehicles. Our fleet includes specialist equipment to handle different vehicle types safely.

What if I've lost my car keys?

We offer key replacement and locksmith services. Our team can help you gain access to your vehicle and arrange replacement keys, getting you back on the road with minimal delay.

Can I choose where my vehicle is taken?

Yes, you decide the destination. We can take your vehicle to your home, a garage of your choice, a body shop, or any address you specify in our service areas.

Do you buy damaged or unwanted vehicles?

Yes, Last Mile Recovery buys cars and vans in any condition. Whether your vehicle is damaged, non-running, or you simply want to upgrade, contact us for a fair quote.

What payment methods do you accept?

We accept cash, card payments, and bank transfers. Payment can be arranged after service completion, and we provide full receipts and invoices for insurance purposes.

Will you damage my car during recovery?

We use professional loading equipment including skates and specialized lifting gear to ensure your vehicle is loaded and transported without any damage. Our experienced team treats every vehicle with care.

Can you help with a flat tire on the roadside?

Yes, we provide wheel change services at your location. If you have a spare tire, we'll fit it for you. If not, we can recover your vehicle to a tire shop or your preferred location.

Are you a local family business?

Yes, Last Mile Recovery is a family-run business based in South East London. We've built our reputation on honest service, local knowledge, and treating every customer like family.

What information do you need when I call?

Please have ready: your location, vehicle make and model, registration number, the problem you're experiencing, and your destination preference. This helps us dispatch the right equipment quickly.

Do you work with insurance companies?

Yes, we work with most major insurance providers and breakdown cover companies. We can provide all necessary documentation and invoices for your insurance claim.

Still Have Questions?

Our friendly team is available 24/7 to help with any emergency or question

Call Last Mile Recovery Now

Family Business

Trusted local service since day one

24/7 Availability

Always here when you need us

Fast Response

30-45 minute average arrival time